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Our commitment
We are committed to preserving and
respecting your privacy and complying with the Privacy Act 1988.
Collection of personal information
Information we collect from you
We collect personal information about
our customers including contact information and any other personal information
required to provide internet web acceleration services to our customers.
We may also collect personal information
(such as contact details) about persons who are not our customers, including
former customers, persons who enter competitions and persons who provide
personal information about others (for example, when referring customers to us).
Sensitive information
We do not collect sensitive information
such as your race, religion, beliefs or sexual preference except where you have
consented or where we are permitted or required by law to do so.
Web site cookies
We make use of "cookies" technology on
our website. We use cookies to improve the functionality of our website, not to
store any of your personal information. Cookies cannot determine the identity of
individual users. It is a feature of your Internet browser which you can disable
at any time, but if you disable this feature you may not be able to access all
of the functionality of our website.
What happens if you choose not to
provide the information?
You do not have to give us your personal
information. However, if you choose not to, we may not be able to provide you
with our service.
Use of personal information
We use your personal information:
- to identify you so that we can
provide services to you;
- administer our provisions of services
(such as collecting amounts owed);
- for billing and credit control
purposes;
- to improve the services we provide to
you and to inform you about any improvements or changes in services;
- to market other services that we or
third parties offer; and
- to comply with our legal obligations.
Disclosure of personal information
Generally, we will not disclose personal
information we collect about you to any third parties without your prior
consent. Similarly, we will not sell any information we collect about you.
However, we may disclose personal
information about you (subject to confidentiality agreements where appropriate):
- to service providers who provide
services to us, such as providers of billing, credit collection, help desk and
support services;
- to credit reporting agencies;
- to third parties where you have given
consent to the disclosure;
- to government, law enforcement and
regulatory bodies where this is necessary for us to comply with our legal
obligations; and
- to parties to whom we sell all or
part of our assets or business.
Non-identifying information
We may collect (and provide to third
parties) information about the way you browse our website or other information
on the Internet. This information cannot be used to identify you or any other
individual customer or visitor to our website. The information is used to
collect and analyse statistics about browsing behaviour for marketing and
development purposes. For example, we may use such information to make
improvements to our website.
You can access and correct
information
We will take all reasonable steps to
ensure that your personal information which we collect, use or disclose is
accurate, complete and up-to-date.
You can access and correct some of the
personal information (such as contact details) that we hold about you by
contacting us via the contact form
If you wish to access the information we
hold about you, please send an email to us (see contact details below) and we
will respond to you within 30 days. A handling fee may be payable so that we can
obtain the information you require.
You can also request that incorrect
information about you be corrected or deleted.
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We take all reasonable steps to protect
the security of the personal information that we hold. This includes appropriate
measures to protect electronic materials and materials stored and generated in
hard copy.
You should be aware that the Internet is
not a secure environment. If you use the Internet to send us information,
including your email address, it is sent at your own risk.
Updating our privacy statement
We may revise or update our privacy
statement occasionally..
Complaints and further information
If you have any complaints about our
privacy practices or would like further information please contact us.
Opt-Out Policy
We offer you a
means to choose how we may use information you provided. If, at any time after
registering for information, you change your mind about receiving information
from us or about sharing information with third parties,
contact us, specifying your new choice.
Contact Details
Nitro Global Pty Limited
113/25 Solent Circuit
Norwest Business Park
Baulkham Hills NSW 2153
AUSTRALIA
Office: 612-96591825
Fax: 612-96591826
E-MAIL:
support@nitroglobal.com